What people say

OUR CASE STUDIES AND FEEDBACK SPEAKS FOR ITSELF.

We have lots of great examples where we’ve helped people in different businesses develop their own amazing ideas, bringing significant benefit to themselves and their companies. These are single ideas developed in the initial sessions – think how many ideas like this your people can have every single day:

  • One business had a high amount of customer complaints on a specific service they offered. The management team suggested an expensive automated solution, but with a little thought the problem was solved for a mere £5, saving the company a one-off cost £15k and totally eliminating the complaints.

  • A customer care team were failing to hit their KPIs – this was due to a number of client calls asking similar questions. The team worked out that sending out automated emails and texts to specific clients every day would save them over 50 person hours a month, equating to a total saving on £17k p/a, improved customer satisfaction, and giving them additional time to spend meeting their key objectives.

  • An employee suggested by rearranging a part of the stockroom he’d save 30 minutes a day. A quick evaluation revealed that the idea would save other staff members time too. The suggested solution saved the company £25k p/a, while offering a significant PR opportunity and improving client engagement.

And this is the type of feedback we get from their management teams:

“This is first course we’ve ever done which has real application and impact in the business.”

“It’s amazing – my people now think for themselves beyond the scope of their job description.”

“Whenever I’m away from work, I’m comfortable knowing that my teams are making my business stronger for me.”

“We’ve implemented so many new ideas, and our people are really enthusiastic about driving the business forward with me”

What people say

OUR CASE STUDIES AND FEEDBACK SPEAKS FOR ITSELF.

We have lots of great examples where we’ve helped people in different businesses develop their own amazing ideas, bringing significant benefit to themselves and their companies. These are single ideas developed in the initial sessions – think how many ideas like this your people can have every single day:

  • One business had a high amount of customer complaints on a specific service they offered. The management team suggested an expensive automated solution, but with a little thought the problem was solved for a mere £5, saving the company a one-off cost £15k and totally eliminating the complaints.

  •  A customer care team were failing to hit their KPIs – this was due to a number of client calls asking similar questions. The team worked out that sending out automated emails and texts to specific clients every day would save them over 50 person hours a month, equating to a total saving on £17k p/a, improved customer satisfaction, and giving them additional time to spend meeting their key objectives.

  •  An employee suggested by rearranging a part of the stockroom he’d save 30 minutes a day. A quick evaluation revealed that the idea would save other staff members time too. The suggested solution saved the company £25k p/a, while offering a significant PR opportunity and improving client engagement.

And this is the type of feedback we get from their management teams:

“This is first course we’ve ever done which has real application and impact in the business.”

“It’s amazing – my people now think for themselves beyond the scope of their job description.”

“Whenever I’m away from work, I’m comfortable knowing that my teams are making my business stronger for me.”

“We’ve implemented so many new ideas, and our people are really enthusiastic about driving the business forward with me”